01Who handles your information
Tenga is operated by IT CORE, LDA. This policy covers the shop, customer and seller accounts and management areas. Contact support@tenga.co.mz about privacy.
Sellers also handle information needed to fulfil orders. Where they use that information for their own purposes, they are responsible for explaining that use.
02Information we collect
Depending on the features you use, we may process your name, email, telephone, protected credentials, addresses, orders, payments, returns, support messages and preferences. Do not publish passwords, verification codes or personal documents in reviews or product descriptions. IP addresses and technical browser information may also be processed where needed for security and diagnostics.
Seller application documents depend on requirements enabled by the administration. They may include identification, tax identification and business documents. Access is restricted; these files are not part of the public catalogue.
03Why we use it
We use information to create and protect accounts, verify email, process purchases, arrange delivery, manage shops and answer support requests. Technical records help investigate failures, prevent abuse and maintain the service.
Necessary service messages include email verification, password recovery, invitations and order or application notices. Commercial subscriptions, where offered, have a separate purpose and should provide a way to unsubscribe.
04Sharing information
Information needed for an order may be shared with its seller and the payment, delivery, hosting, storage and communication providers involved. Access should be limited to each provider’s role.
Public shop information, products and reviews may be visible to other people and search engines. Account details, application documents and private order information should not be public. Information may be disclosed where required by law or a competent authority.
05Storage and transfers
Configured hosting, email and storage services may process information outside Mozambique. Their use requires considering location, security and applicable obligations. Contact us about a specific processing activity.
A temporary link to a private file allows access to anyone who possesses it until it expires. Do not share it. Link expiry does not mean the underlying file has been deleted.
06Retention
Retention depends on purpose, account or application status, dispute handling and legal or tax obligations. There is no single retention period for all information.
Closing an account does not immediately remove records that must be retained by law. Backups and security records follow their own retention cycles. You may ask about periods applying to your information.
07Your requests and choices
You may request information, access, correction or deletion where applicable, or raise a complaint. Write to support@tenga.co.mz and explain the request without sending sensitive identity documents unsolicited.
We may require proportionate identity verification to avoid disclosing information to someone else. We will explain obligations or limits affecting a request. Support does not need your password or authentication code.
08Security and changes
We use access controls, credential protection and technical safeguards appropriate to the service. No system removes every risk. Use a unique password and additional authentication where available.
This policy may change as the service or its obligations change. The date on this page identifies the published revision. Material changes should be communicated through appropriate channels.
