01The service and operator
Tenga is operated by IT CORE, LDA and provides tools to discover products, buy and manage shops. These terms apply to use of the platform. Contact support@tenga.co.mz about the service.
Each offer should identify the responsible shop. A shop listing does not mean all its goods are sold by IT CORE, LDA. The offer and order identify the responsibilities of the parties.
02Accounts and access
Provide accurate information and keep contact details current. Email confirmation proves access to an address; it does not replace seller or administrative checks.
Do not share credentials, codes or access to another person’s account. Use password recovery if needed. Recovery does not replace MFA or grant additional permissions. Contact support if you suspect unauthorized access.
03Products and prices
Sellers must accurately describe features, condition, availability, price and offer conditions. Customers should review those details and the total before confirming an order.
Prices and availability may change before confirmation. An obvious error must be reviewed and communicated; it does not authorize hidden charges or changing an agreed amount without properly handling the order and customer rights.
04Orders, payments and delivery
Available payment and delivery options are those shown during purchase. Placing an order and confirming payment are separate steps. Follow progress in your account.
Payment holding or release mechanisms, where applicable, follow the conditions presented for the transaction. They are not an unlimited guarantee and do not cover off-platform transactions. Follow the payment instructions attached to the order.
05Returns and complaints
Review the return conditions applying to the offer and use account tools to report a problem. Explain what happened and retain the order information.
Shop rules and platform procedures do not remove mandatory consumer rights. Outcomes depend on the facts, order status, communicated conditions and applicable law. A refund is not automatic in every case.
06Seller responsibilities
Sellers must be entitled to conduct their business and sell the goods, meet tax and commercial obligations and respect consumer and third-party rights. They are responsible for catalogue accuracy and fulfilling orders.
Application documents and continued shop eligibility may be reviewed under applicable rules. Approval is not a general certification of every product and does not relieve sellers of their obligations.
07Permitted use and content
Do not use Tenga for fraud, unlawful goods, rights infringement, harassment, manipulated reviews, abusive data collection or bypassing access controls. Do not upload malware or disguised files.
Only publish content you are entitled to use. Publishing catalogue content authorizes its display and processing needed for the service, without automatically transferring ownership to Tenga.
08Restrictions and incidents
Access may be limited, corrected, suspended or terminated where needed to comply with law, protect people or address breaches. Measures should be proportionate and accompanied by appropriate information where possible.
Technical failures may interrupt service. We work to resolve incidents but do not guarantee uninterrupted availability. These terms do not exclude liability that cannot lawfully be excluded.
09Applicable law and updates
These terms are interpreted under applicable Mozambican law without removing mandatory rights or available complaint procedures. Contact support first to seek clarification or resolve a dispute.
Terms may be revised to reflect changes in the service or law. The published revision is dated. Material changes should be communicated appropriately and do not erase acquired rights.
